Refund policy

Made-to-order items and final sale

Every item at ChozenWear Apparel is made to order. All sales are final, except if your item arrives defective or we sent you the wrong item or size. This replaces our previous 10-day return window, which did not fit made-to-order products.

Defective or wrong items

Please inspect your order upon receipt and contact us immediately at chozenwearapparel@gmail.com if your item is defective, damaged, or if you received the wrong item or size, so we can make it right. Please include your order number and, for defective items, a photo of the issue. We will arrange a replacement or a refund.

Approved returns

If a return is accepted, your item must be unworn or unused, with tags, and in its original packaging, and you will need your receipt or proof of purchase. Returns must be sent to 1666 Atlantic Avenue, Unit 1, Brooklyn, NY 11213. We will send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refunds

We will notify you once we have received and inspected your return, and let you know if your refund is approved. If approved, your refund will be issued to your original method of payment.

Questions

You can always contact us for any return question at chozenwearapparel@gmail.com.